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La politesse du numérique : entre normes et désajustements

Abstract : Politeness is here defined as the supplement that is necessary for normative systems in order for them to be used in effective context. Since every normative system implies some rules that may be incompatible with other normative systems, there is a need for adjustments and compromise between them. Rather than rethinking them or modifying them, it is more convenient that, through their effective use, some politeness is introduced to make cohabitation between those different systems possible. This paper introduces this understanding of the concept of politeness and proposes to consider it in the context for technical systems, especially digital systems. Technical systems are in fact normative systems as they predefine and program how to use them. As a consequence, technical systems have a direct impact on social behaviors and norms that may conflict with them. For example, digital systems create new social spaces (e.g. social networks) where usual norms of communication are no longer imposed nor followed. Some problems arise from these deregulated context that call for a specific politeness to be designed.
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https://hal.utc.fr/hal-03684629
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Submitted on : Wednesday, June 1, 2022 - 3:07:39 PM
Last modification on : Thursday, June 2, 2022 - 3:38:12 AM

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Bruno Bachimont. La politesse du numérique : entre normes et désajustements. PHITECO 2021, Université de Technologie de Compiègne, 2021, COMPIÈGNE, France. ⟨10.34746/cahierscostech102⟩. ⟨hal-03684629⟩

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