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Table of Contents
The Future of Digital Work: The Challenge of Inequality
Rajendra Bandi, Ranjini C. R., Stefan Klein, Shirin Madon, Eric Monteiro
Front Matter

Introduction


The Future of Digital Work: The Challenge of Inequality
Rajendra Bandi, Stefan Klein, Shirin Madon, Eric Monteiro, C. Ranjini
3-10

Keynotes


Overcoming Gender Inequality in the Digital World
Renana Jhabvala
13-16
Riskscapes and the Scaling of Digital Innovation: Trajectory Dynamics of Mobile Payments in Times of Crisis
Michael Barrett
17-20

Innovation and Entrepreneurship


Review of the Nexus Between Trust and Respect in Entrepreneurs’ Information-Seeking Behaviour
Thao Orrensalo, Shahrokh Nikou
23-37
Entrepreneurs and ICT Technology in the Dzaleka Refugee Camp
Suzana Brown, Patience Desire
38-49
Perceptions of Rwanda’s Research Environment in the Context of Digitalization: Reflections on Deficit Discourses
Pamela Abbott, Andrew Cox
50-64

The Social Significance of Digital Platforms


Surviving the Gig Economy in the Global South: How Cape Town Domestic Workers Cope
Boitumelo Lesala Khethisa, Pitso Tsibolane, Jean-Paul Belle
67-85
Social Enablers and Constraints Related to the Publication and Use of Open Government Data in a Developing Country
Hubeidatu Nuhu, Jean-Paul Belle, Marita Turpin
86-101
Attitudes Toward and Experiences of Digital Labour in South Africa
Cuthbert Chidoori, Jean-Paul Belle
102-116
Are Ride-Sharing Platforms Good for Indian Drivers? An Investigation of Taxi and Auto-Rickshaw Drivers in Delhi
Anna Fleitoukh, Kentaro Toyama
117-131
Spatiotemporal (In)justice in Digital Platforms: An Analysis of Food-Delivery Platforms in South India
Shyam Krishna
132-147
Understanding Platform Ecosystems for Development: Enabling Innovation in Digital Global Public Goods Software Platforms
Scott Russpatrick
148-162

Transforming Healthcare


Power, Technology and Empowerment
Priyanka Pandey, Yingqin Zheng
165-179
Practical Affordance: EMR Use Within Outpatient Consulting on Women’s Health
Ayushi Tandon
180-193
Sustainability Qualifiers of Health Management Information Systems Implementation: Case Study of DHIS2 in India
Jyotsna Sahay, Sundeep Sahay, Arunima Mukherjee
194-206
Patients’ Trust in Public Health System Mediated by Hospital Information Systems in Context of LMIC
Harleen Kaur, Sundeep Sahay, Arunima Mukherjee
207-221
Building Agility in Health Information Systems to Respond to the COVID-19 Pandemic: The Sri Lankan Experience
Pamod Amarakoon, Jørn Braa, Sundeep Sahay, Pandula Siribaddana, Roshan Hewapathirana
222-236
Rapid Systems Response to COVID-19: Standards Disseminated as Digital Health Packages
Olav Poppe, Zeferino Saugene, Edem Kossi, Johan Sæbø, Jørn Braa
237-250
Designing for Scale: Strengthening Surveillance of Antimicrobial Resistance in Low Resource Settings
Sundeep Sahay, Gitika Arora, Yogita Thakral, Ernst Rødland, Arunima Mukherjee
251-264

The Dark Side of Digitalisation


Digital Technology for Unmasking Labour Exploitation in Supply Chains
Hannah Thinyane, Francisca Sassetti
267-280
In Technology We Trust? Human Skills & Intermediaries in Digital Retail Banking
Soumyo Das, Bidisha Chaudhuri
281-294
The Five-Dimensional Space of the Futures of Work: A View to 2030
Erran Carmel, Steve Sawyer
295-309
Humanoid Social Robots and the Reconfiguration of Customer Service
Gabriella Volpe, Matthias Schulte-Althoff, David Dillmann, Emmanuelle Maurer, Yannic Niedenzu, Philipp Schließer, Daniel Fürstenau
310-325
The Role of Social Capital in Mediating ICT-Enabled Peace Building Efforts: A Case Study from Kenya
Festus Mukoya, Arunima Mukherjee
326-340
What Will the Future of Work Look like for IS Professionals? The Picture of Portugal
Anabela Mesquita, Ana Camarinha, Filomena Lopes, Pedro Malta
341-358

 


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